Patient Services Associate
2 weeks ago
Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring that our patients receive the highest level of care and service.
Responsibilities:- Provide exceptional patient service and support to patients and families
- Manage patient arrivals and departures, including checking patients in and out
- Handle patient calls and inquiries, and respond to patient concerns in a timely and professional manner
- Coordinate patient appointments, including scheduling and rescheduling
- Update patient insurance and billing information, and perform point of service activities
- Communicate with patients regarding patient flow and wait times, and keep managers informed of potential issues
- Issue referrals and obtain pre-authorizations for patients as required
- Successfully navigate and resolve EPIC work queues, and escalate as needed
- High school diploma or equivalent required; associate degree preferred
- 2+ years of medical office experience or 2+ years of customer service experience required
- Advanced degree may be considered in lieu of experience
Penn Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. We believe that the best care for our patients starts with the best care for our employees.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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