Patient Access Representative
4 weeks ago
The Patient Access Representative is responsible for performing all outpatient, emergency room, and inpatient registration functions, including upfront cash collections and insurance verification. This role ensures that patients meet financial requirements, provides general information to hospital users, patients, and families, and communicates effectively to service delivery areas to maximize patient flow and customer service.
Key Responsibilities:
- Verify insurance benefits and check for the necessity of pre-certification, authorization, and referral.
- Perform medical necessity checks where needed.
- Secure patient signatures for required hospital forms and collection of patient's financial responsibility when required.
- Provide professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
- Communicate revenue cycle-related issues to patients, physicians, physician office staff, and other hospital colleagues.
- Rotate into various areas of Patient Access and may work a variety of shifts.
- HS diploma or equivalency.
- Associate degree (Preferred).
- Minimum 2-4 years of related experience in insurance verification and medical office/hospital customer service.
- Competitive salary.
- Comprehensive benefits, including medical, dental, and vision coverage.
- Retirement savings program.
- Paid time off.
- Tuition reimbursement.
- Free parking.
- And more.
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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Patient Access Representative
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