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IT Support Specialist

2 months ago

Bartlett, Illinois, United States Giovanni Rana Full time
Position Overview

The role of the Desktop Support Engineer is essential within our IT department at Giovanni Rana. This position is responsible for maintaining and enhancing our technological infrastructure, ensuring that our operations align with the dynamic growth of our business.

Key Responsibilities
  • Oversee and manage IT systems and computer networks.
  • Strategically plan, organize, and evaluate technology platforms and data management processes.
  • Provide training and mentorship to team members, fostering a collaborative and adaptable operational environment.
  • Design, implement, and uphold systems, policies, and operational procedures.
  • Safeguard data integrity, network access, and backup systems.
  • Align actions with the needs of colleagues while supporting the overarching goals of the organization.
  • Adopt a consultancy approach to identify challenges and implement effective solutions.
  • Conduct audits of systems and policies, delivering precise and actionable insights.
  • Protect company assets and ensure robust information security and monitoring frameworks.
  • Contribute to strategic initiatives, budget planning, and the cost-effectiveness of personnel and technology resources.
  • Perform additional duties as required.
Essential Skills and Experience
  • Demonstrated experience as a senior Information Systems Engineer with a varied professional background.
  • In-depth knowledge of technical management, information analysis, and technology platform hardware and software.
  • Expertise in data center management and governance, including Cloud and Hybrid models.
  • Hands-on experience with network technologies, administration, and installation.
  • Ability to cultivate and manage relationships across a diverse, global network of peers, suppliers, and stakeholders.
  • Comprehensive understanding of software lifecycle management and effective adoption strategies for a diverse user base.
  • Self-driven with the ability to work independently and positively with minimal oversight.
  • Awareness of the needs within a multicultural environment while being a proactive change agent.

Familiarity with Oracle, VMware, JD Edwards, Cisco and Dell hardware, Linux, Windows Domains, and data center architecture will be advantageous during the selection process.