Breakdown Coordinator

7 days ago


Nashville, Tennessee, United States Western Express Full time

Western Express is a leading provider of transportation services, and we are seeking a highly skilled Breakdown Coordinator to join our team. As a Breakdown Coordinator, you will play a critical role in ensuring the smooth operation of our fleet by providing prompt and courteous communication and direction to drivers, shops, and vendors regarding breakdown events.

Responsibilities:

  • Utilize the TMT RoadCall program to document issues, vendor information, and repair plans, ensuring DOT compliance.
  • Respond to phone calls and emails from drivers, vendors, and internal teams in a professional and efficient manner.
  • Follow up with vendors to obtain invoices for processing in the TMT system and upload them to Synergize.
  • Assist in planning, communicating, and scheduling preventative maintenance tasks with drivers and operations teams.

Requirements:

  • Must pass drug screening and be subject to random drug and alcohol testing.
  • Minimum age requirement of 18 years.
  • Demonstrated proactive and helpful attitude with the ability to adapt to varying schedules and hours.
  • Strong organizational skills with the ability to work independently and effectively communicate with drivers.
  • Preferred experience in mechanical, computer, and phone operations.
  • Excellent customer service, problem-solving, and interpersonal skills.

Western Express is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law.



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