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Telecommunications Customer Support Specialist

1 month ago

Fort Myers, Florida, United States BM Conect Full time
Telecommunications Customer Support Associate

We are seeking a dedicated and customer-focused Telecommunications Customer Support Associate to join our team at BM Conect. As a Telecommunications Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients, helping them to simplify and organize their lives through our products and solutions.

Key Responsibilities:
  • Identify and pursue new sales leads using targeted marketing lists
  • Provide customers with products and solutions that meet their needs
  • Process sales orders, order changes, installation dates, and cancellations
  • Provide product sales and support to customers, other Telecommunications Customer Support Associates, and our outside sales team
  • Complete tasks including building marketing campaigns, attending live events, and following up on customer enrollments
  • Excel in a team-based, competitive environment
  • Work with the account team on growth and retention of client accounts
Requirements:
  • A high school diploma or GED equivalent is required
  • 0-3 years of experience working in customer service, sales, retail, or hospitality industries
  • Consistently reliable transportation
  • Ability to communicate effectively, actively listen, and problem-solve
  • Ability to work well individually and in a team environment
  • Strong sales and closing skills and the ability to overcome objections