Team Lead

18 hours ago

Washington, Washington, D.C., United States Kadiak, LLC Full time
Job Title: Team Lead

We are seeking an experienced and motivated Team Lead to support Kadiak and our government customer in Washington, DC. This position is for a Future New Business Opportunity.

Job Summary:

The Team Lead will lead and manage a team of Support Associates, setting work priorities and ensuring a smooth transition of work between teams. The successful candidate will have a Secret clearance and a strong background in managing teams, with excellent communication and organizational skills.

Key Responsibilities:
  • Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control, and PRISM.
  • Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
  • Monitor workload and make recommendations to the Government on how to divide work among support staff.
  • Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
  • Assist with prioritizing workload and make recommendations to improve processes.
Requirements:
  • Good oral and written communication skills.
  • Ability to prioritize workload for small teams and possess good organizational skills.
  • Ability to effectively and politely interface with the public and provide excellent customer service.
  • Ability to analyze, interpret, and apply regulatory material and internal controls.
Education and Experience:
  • Bachelor's Degree (or) 4 years of experience in managing teams.
  • Six (6) years of general office experience, including:
  • Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
  • Demonstrated customer service experience, and;
  • Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
Working Environment and Conditions:

This job operates in a professional office environment and has a noise level of mostly low to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, talk, and hear.

The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy:

The company is an equal opportunity employer. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

We are dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [heaven.wood@kadiak.com](mailto:heaven.wood@kadiak.com) or by calling to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

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