Customer Service Operations Assistant

2 weeks ago


Poughkeepsie, New York, United States Marshall & Sterling Full time

Position Title: Client Solutions Support Specialist

Reports to: Compliance and Client Solutions Manager

Primary Function: Offering administrative assistance for Marshall & Sterling's Employee Benefits iNavigator HRIS technology and client solutions team.

  • Engage in testing, troubleshooting, and upkeep of processes
  • Deliver system support and execute administrative tasks
  • Act as a liaison to guarantee smooth coordination of client activities
  • Enter data into computer tracking systems
  • Manage electronic filing system for client communications
  • Create and oversee reports for analytical support
  • Establish and maintain professional working relationships
  • Provide administrative assistance for the Group Benefits team
  • Conduct special projects as assigned

Qualifications:

  • Preferred college degree
  • Experience with Microsoft Office applications and computer operations
  • Proficiency with HRIS systems is advantageous
  • Strong organizational and time management abilities
  • Positive service-oriented attitude
  • General knowledge of health insurance is beneficial


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