Customer Service Representative

2 days ago


Poughkeepsie, New York, United States Dalleo Group Full time
Job Overview

As a key member of the Dalleo Group team, the Reception and Customer Care Professional will play a vital role in providing exceptional customer service and support to our clients. This role involves establishing strong relationships with customers, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing timely and accurate information to ensure a positive customer experience.
  • Issue Resolution: Investigate and resolve customer issues or concerns with empathy and professionalism, ensuring that customers feel valued and supported.
  • Insurance Product Knowledge: Provide information about insurance policies, coverage details, and claims processes to customers, ensuring that they have a clear understanding of their options.
  • Policy Management: Assist clients with policy changes, updates, and renewals, ensuring that their insurance needs are met.
  • Communication: Respond promptly to customer inquiries via phone and email, providing clear and concise information to ensure customer satisfaction.
Requirements
  • Customer Focus: Demonstrate a strong customer-focused approach, with a passion for delivering exceptional service and support.
  • Communication Skills: Possess excellent communication skills, both written and verbal, with the ability to listen actively and respond effectively.
  • Problem-Solving: Be proactive in problem-solving, with the ability to think critically and resolve issues efficiently.
  • Teamwork: Demonstrate the ability to work effectively in a team environment, with a strong commitment to collaboration and mutual support.


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