Technical Support Engineer

4 weeks ago


Brest, Bretagne, United States Ford Motor Company Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our Ford Pro team. As a Technical Support Engineer, you will play a critical role in ensuring the success of our innovative technology solutions.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers, identifying and resolving complex technical issues related to vehicle connectivity and launches.
  • Process Improvement: Analyze data and identify areas for process improvement, implementing changes to enhance efficiency and effectiveness.
  • Documentation and Communication: Develop and maintain accurate documentation, communicating effectively with internal teams and customers to ensure seamless support.
  • Quality Assurance: Collaborate with cross-functional teams to ensure high-quality products and services, driving quality and performance improvements.
Requirements
  • Education: Bachelor's degree in Engineering or related field.
  • Experience: 5+ years of experience in delivering products or managing quality in a technical function, with 2+ years of experience in vehicle connectivity and launches.
  • Skills: Strong analytical and problem-solving skills, excellent communication and presentation skills, and experience with MS Office, SharePoint, and JIRA.
What We Offer
  • Competitive Salary: Salary grade 7.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, and prescription drug coverage, flexible family care days, paid parental leave, and more.
  • Opportunities for Growth: Opportunities for professional growth and development, including tuition assistance and training programs.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.


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