IT Support Specialist

2 weeks ago

Nashville, Tennessee, United States Big Loud Records Full time
Job Title: IT Helpdesk Associate

Job Summary: We are seeking a highly skilled and experienced IT Helpdesk Associate to join our team at Big Loud Records. As a key member of our IT team, you will provide top-notch support to our employees and business partners, ensuring seamless technical operations and exceptional customer service.

Key Responsibilities:

  • Provide timely and effective technical support to employees and business partners, resolving issues and answering questions in a professional and courteous manner.
  • Install, configure, and troubleshoot hardware and software for a variety of endpoints, including desktops, laptops, printers, and mobile devices.
  • Monitor systems and software related to desktop support functions, including physical inventory of technical assets.
  • Document and follow existing processes, as well as create new documentation as needed, to ensure consistency and accuracy.
  • Communicate clearly and constructively with end users, technical peers, and internal and external business partners.
  • Provide accurate and constructive feedback or reporting to management staff as needed.

Requirements:

  • Exceptional problem-solving, troubleshooting, and time management skills are essential.
  • Excellent customer service focus, including the ability to prioritize end-user experience.
  • Knowledge of both Apple and Windows environments, including macOS and Windows 10/11.
  • Knowledge of iOS/Android and mobile device management.
  • Experience in working within a service desk environment, resolving incidents, notating resolution steps, and engaging end users.
  • Knowledge of basic networking principles.
  • Knowledge of security principles, best practices, and how to apply them.
  • Ability to follow and create documentation with differing levels of complexity.
  • Strong research and analytical skills.
  • Strong communication skills, with the ability to communicate effectively with end users, internal and external partners.
  • Self-motivated and directed, with the ability to ask questions when necessary.
  • Minimum 2+ years support experience preferred.
  • Must be willing and able to lift up to 50 pounds.

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