Field Support Specialist

2 weeks ago


Chicago, Illinois, United States Illinois Secretary of State Full time
About the Role

We are looking for an experienced System and Network Technician to join our team at the Illinois Secretary of State's office in Chicago. In this role, you will perform independent systems analysis on technical projects, assist senior staff and users with problem resolutions, installations, maintenance, and monitoring and testing of various data processing hardware/software.

Responsibilities:
  • Performs independent systems analysis on technical problems such as networking and PC issues; installs hardware and software; under guidance of senior staff, performs complex program testing and debugging.
  • Receives inquiries dispatched by the Help Desk regarding system problems, determines nature and extent of problems, and takes necessary corrective actions dealing with identifying and resolving terminal, circuit, and network malfunctions, both hardware and software.
  • Monitors and tests equipment including modems, PCs, printers, terminals, keyboards, CPUs, and cables; assists senior staff with installation of PCs; may assist with dial-up modems for necessary computer access; installs equipment received from vendor depot repairs and from the Help Desk.
Requirements:
  • Requires knowledge, skill, and mental development equivalent to completion of one year of college, with Computer Science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
  • Required to lift, carry, and push/pull up to 50 lbs.
  • Requires ability to travel and possession of a valid Illinois Driver's License.
Salary Information:

The estimated monthly salary for this position is $4865.00, commensurate with experience.



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