Medical Customer Service Representative

4 days ago


Marquand, Missouri, United States The LaSalle Group Full time
Medical Customer Service Representative

LaSalle Network is seeking a highly skilled Medical Customer Service Representative to join our team. As a key member of our healthcare team, you will serve as the primary point of contact for patients, families, and caregivers, providing exceptional customer service and support.

Responsibilities:
  • Answer incoming calls and respond to patient inquiries regarding appointments, medical services, billing, and insurance coverage.
  • Schedule patient appointments, procedures, and follow-up visits, ensuring accuracy and efficiency.
  • Verify patient demographic and insurance information, updating records as needed.
  • Assist patients with completing necessary forms and documents, providing guidance and support as required.
  • Collaborate with healthcare providers and administrative staff to address patient concerns and resolve issues promptly.
  • Maintain confidentiality of patient information and adhere to HIPAA regulations.
Requirements:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in customer service, preferably in a healthcare or medical office setting.
  • Knowledge of medical terminology, insurance verification, and scheduling procedures.
  • Strong interpersonal and communication skills, with the ability to effectively interact with patients, families, and colleagues.
  • Proficiency in computer skills, including experience with electronic health record (EHR) systems and Microsoft Office.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
  • Compassionate and empathetic attitude, with a commitment to delivering exceptional patient care.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.



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