Customer Service Liaison

1 day ago


Greenwood, South Carolina, United States U-Haul Full time
Job Overview: As a Customer Service Representative at U-Haul, you will be the face of our exceptional service. This role involves working as part of a supportive team to ensure customers receive top-notch assistance and support. You will be responsible for helping customers with their inquiries, resolving issues, and providing exceptional customer service.

Salary and Benefits: We offer a competitive salary of $40,000 - $60,000 per year, depending on experience. In addition, we provide a range of benefits, including health insurance, prescription plans, paid holidays, vacation, and sick days, if eligible. Other benefits include mindset app reimbursement, gym reimbursement program, life insurance, MetLaw legal program, and discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

Job Description: The Customer Service Representative is responsible for assisting customers inside and outside a U-Haul center with U-Haul products and services. This includes using smartphone-based U-Scan technology to manage rentals and inventory, moving and hooking up U-Haul trucks and trailers, cleaning and inspecting equipment, answering questions, educating customers regarding products and services, preparing rental invoices, accepting equipment returned from rental, installing hitches and trailer wiring, filling propane, driving a forklift, and other duties as assigned.

Required Skills and Qualifications: To be successful in this role, you must have a valid driver's license, high school diploma or equivalent, and excellent communication skills. You should be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a positive attitude.

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

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