Customer Service Representative
4 weeks ago
As a Customer Service Representative with Staff My Agency, you will play a vital role in ensuring excellent service standards and responding efficiently to customer inquiries. Insurance experience is not required, but helpful. We will train the right person with the right skill set.
The main responsibility is to maintain high customer satisfaction, establish customer relationships, and follow up with customers as needed. Ideal candidates are professionals with a great attitude and outgoing personality, someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Key Responsibilities:
- Provide prompt, accurate, and friendly customer service.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Establish customer relationships and follow up with customers, as needed.
- Salary plus bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within our agency
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
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