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Client Support Specialist
2 months ago
Job Overview
Compensation
Hourly wage ranging from $16 to $18 based on qualifications and experience.
Employment Type
Full-time position.
Required Qualifications
High school diploma or equivalent (preferred). Minimum of 1 year in customer service (preferred).
Job Responsibilities
Key Duties:
The Customer Service Representative is responsible for executing inside sales, coordination, and reporting tasks in accordance with established guidelines.
Inside Sales Responsibilities:
Handles customer orders received in person and via phone. Aids customers in selecting appropriate products.
Accurately prepares shipping information for orders. Manages Will Call or scheduled deliveries. Processes and verifies checks received.
Coordination Responsibilities:
Collaborates with the Yard to verify inventory levels, update stock status, label products, and communicate delivery priorities.
Works with the Credit Manager for both account and cash transactions. Coordinates with Outside Sales for quotes, samples, and site visit requests. Engages with carriers for delivery logistics.
Reporting Responsibilities:
Keeps records of tickets and prepares sales and daily cash reports. Maintains dispatch logs.
Additional Duties:
Provides customer quotes as necessary. Performs various tasks including answering calls, maintaining a tidy and safe work environment, forwarding inquiries to the Credit Manager or relevant Sales Representatives, faxing or mailing information, gathering customer feedback, maintaining records, processing shipments, directing customers to local dealers, and assisting in training new staff.
Essential Skills and Qualifications:
Foster excellent customer relations through friendly and supportive interactions. Proficient in Microsoft Office, calculators, fax machines, and copiers.
Capable of performing numerical calculations, generating quotes, and determining weight limits for deliveries. Consistent and reliable attendance is essential.
Strong communication skills with customers, yard personnel, and others. Ability to acquire a solid understanding of inventory sizes, types, colors, and product codes. Maintain a steady level of productivity and meet deadlines.
Ability to comprehend and follow instructions in English as required for safety and job performance.
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
Ability to stand and/or sit for up to 8 hours daily.
Proficient in typing on computers and viewing monitors for extended periods.
Able to lift and move files and records weighing up to 10 pounds from ground level to a height of 5 feet.
Work Schedule:
Full-time position with an 8-hour shift, Monday through Friday.
Education:
High school diploma or equivalent (preferred).
Experience:
Minimum of 1 year in customer service (preferred).
Remote Work:
This position does not allow for remote work.
COVID-19 Precautions:
Adherence to current CDC guidelines is required.
