Client Solutions Liaison

4 weeks ago


Portland, Oregon, United States PSI COMMUNICATIONS, LLC Full time

Client Solutions Liaison

We are seeking a skilled Client Solutions Liaison to join our team at PSI COMMUNICATIONS, LLC. As a Client Solutions Liaison, you will be responsible for providing exceptional customer service and support to our clients in the telecommunications industry.

Key Responsibilities:

  • Provide a superior client experience by maintaining brand standards and delivering exceptional customer service
  • Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
  • Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
  • Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
  • Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
  • Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team

Requirements:

  • Bachelor's degree from an accredited college or university
  • 2-4 years of experience working in a client-facing role
  • Team player able to work effectively and collaboratively to meet goals and client deadlines
  • Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
  • Thrive in a fast-paced, entrepreneurial environment
  • Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team

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