Client Solutions Liaison
4 weeks ago
Client Solutions Liaison
We are seeking a skilled Client Solutions Liaison to join our team at PSI COMMUNICATIONS, LLC. As a Client Solutions Liaison, you will be responsible for providing exceptional customer service and support to our clients in the telecommunications industry.
Key Responsibilities:
- Provide a superior client experience by maintaining brand standards and delivering exceptional customer service
- Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
- Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
- Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
- Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
- Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
- Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
Requirements:
- Bachelor's degree from an accredited college or university
- 2-4 years of experience working in a client-facing role
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
- Thrive in a fast-paced, entrepreneurial environment
- Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
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