Pharmacy Client Operations Consultant
2 weeks ago
About the Job:
As a Pharmacy Client Operations Consultant at Cambia Health Solutions, you will be responsible for managing sales support functions necessary to drive sales productivity. This includes sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products.
Responsibilities:
* Works closely with sales management to inspect sales and account management process quality and prioritize opportunities for improvement.
* Triage and provide first touch resolution to client issues. Quickly and accurately assess inquiries in order to understand the customer needs.
* Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
* Works cross functionally with other departments to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts.
* Implements enabling technologies, including CRM, to field sales teams.
* Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
* Manages pharmacy client and member communications processes.
* Supports the development, production and coordination of the distribution of pharmacy customer communications and correspondence.
* Manages the implementation of pharmacy products and programs.
Requirements:
* Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy.
* Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes.
* Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow and data requirements.
* Thorough knowledge of pharmacy products and the ability to educate members and potential members.
* Demonstrated ability to collaborate with individuals, teams, and cross-functional partners.
* Ability to manage multiple, complex projects simultaneously including acting as product owner, project manager and trainer for new and existing systems and products.
* Demonstrated ability to use MS office products and other corporate software. Prior experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
* Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions.
* Ability to consistently manage and coordinate the production of high-quality initial proposal materials.
* Demonstrated aptitude in process improvement & innovation.
* Ability to seamlessly and effectively onboard and integrate new pharmacy clients and new pharmacy programs and products.
* Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.
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