Client Relationship Specialist

2 days ago


Portland, Oregon, United States U.S. Bank Full time

At U.S. Bank, we're dedicated to delivering exceptional customer experiences and fostering a culture of growth and innovation. Our team is committed to helping customers achieve their financial goals by providing personalized support and tailored solutions.

Job Overview

This role plays a critical part in building strong relationships with clients, engaging them through various channels, and providing expert guidance on our range of deposit and loan products and services. As a Client Relationship Consultant, you will be responsible for identifying customer needs, offering relevant solutions, and ensuring a seamless experience across all banking channels.

The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to adapt to changing circumstances and priorities. If you're passionate about delivering exceptional customer service and have a proven track record of building strong relationships, we encourage you to apply.

Responsibilities
  • Build and maintain strong relationships with clients through proactive outreach and follow-up
  • Identify customer needs and offer tailored solutions using our range of deposit and loan products and services
  • Provide expert guidance and support to clients via multiple channels, including in-person, by appointment, and virtually
  • Maintain a deep understanding of our consumer and business banking products and services, including digital offerings
  • Foster collaborative partnerships with branch team members and partners to deliver exceptional client experiences
Requirements
  • Bachelor's degree or equivalent
  • 3-4 years of customer-facing experience in a sales or consulting role
  • Proven track record of building strong relationships with clients
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

We're committed to creating a diverse and inclusive workplace that offers opportunities for growth and development. Our comprehensive benefits package includes:

  • A competitive salary of $20.00 - $23.37 per hour
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with employer matching
  • Paid time off and holidays
  • Opportunities for professional development and advancement

We're an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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