Customer Service Representative

2 weeks ago


Midland, Texas, United States Southwest Airlines Full time
Job Title: Customer Service Agent

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Southwest Airlines. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless travel experience.

Responsibilities:

  • Provide friendly and professional service to customers at the ticket counter, baggage service office, and gate area.
  • Handle customer inquiries, resolve issues, and provide information on flights, fares, and travel options.
  • Operate a computerized point-of-sale system to process transactions, check-in passengers, and handle baggage.
  • Work collaboratively with other team members to ensure efficient and effective customer service.
  • Meet and exceed customer service standards, ensuring a positive experience for all customers.

Requirements:

  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Must be able to obtain a SIDA badge and meet all local airport requirements.

What We Offer:

  • A competitive hourly rate of $19.06.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and profit-sharing contributions.
  • The opportunity to work for a dynamic and growing company, with a focus on customer service and employee development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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