Patient Service Liaison

6 days ago


Salt Lake, Utah, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Intermountain Health. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Greet and check-in patients in a professional and welcoming manner, assessing their needs and ensuring that their expectations are exceeded.
  • Update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms to meet regulatory and billing needs.
  • Scanning necessary paperwork and educating patients on financial assistance.
  • Direct patients on next steps and inform them about delays and wait times.
  • Promptly schedule appointments utilizing provider templates and scheduling guidelines.
  • Proactively request payments from patients on current and past medical services.
  • Receive and process payments following appropriate procedures for handling payments.
  • Support administrative functions of the clinic, working reports, addressing patient concerns, and performing paperwork.
  • Coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements
  • 6 months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • 1 year of customer service experience, especially in a hospital or medical office.
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Excellent verbal and written communication skills.

We offer a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Intermountain Health is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.



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