Customer Service Liaison

1 month ago


Salt Lake, Utah, United States Graybar Full time
Customer Service Representative Job Description

At Graybar, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key contact and liaison for customers, you will play a vital role in ensuring their total satisfaction.

Key Responsibilities:
  • Provide exceptional customer service through timely and professional communication, ensuring follow-up on all customer issues.
  • Take an active role in selling Graybar goods and services on inbound calls, providing support on product selection and application.
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Requirements:
  • Strong communication skills and a passion for customer service.
  • Ability to handle a variety of customer situations with enthusiasm and tact.
  • 4+ years of experience preferred, with a high school education and a 2-year or 4-year degree preferred.
Benefits:
  • Full-time, hourly, non-exempt position with a competitive pay range of $27.00 per hour, depending on experience.
  • Comprehensive benefits package, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.
Why Work at Graybar?

At Graybar, we value diversity, inclusion, and employee ownership. We believe that our employees are the heart and soul of our company, and we strive to create a collaborative environment where everyone feels valued and empowered to grow and succeed.

We are committed to building a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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