Customer Experience Manager

6 days ago


Grand Rapids, Michigan, United States Suburban Inns Full time

At Suburban Inns, we are a fast-paced and dynamic organization in the rapidly changing hospitality industry. As a Customer Experience Manager, you will play a key role in providing exceptional guest service and driving sales techniques to maximize revenue and occupancy.

Overview

We offer a competitive salary of $45,000 per year based on experience, along with a comprehensive benefits package that includes employee and friends & family hotel and restaurant discounts, earned paid time off, insurance for full-time team members, flexible schedules, holiday pay, 8 hours of paid volunteer time per year, advancement and professional growth opportunities, monetary recognition program, and much more.

Job Description

The ideal candidate will have one year of Guest Service Representative experience and be able to interpret information and perform arithmetic functions. You will be responsible for holding team members accountable to the standards of employment and job performance set by Suburban Inns' Core Values, scheduling staff as needed, rotating manager on duty shifts, hiring and training guest service representatives, and ensuring all representatives are selling the property according to Suburban Inns' standards.

Required Skills and Qualifications
  • Excellent communication skills
  • Ability to interpret/extract information and/or perform arithmetic functions
  • Typing and basic computer knowledge
  • Record keeping and word processing
Benefits
  • Competitive salary of $45,000 per year based on experience
  • Employee and friends & family hotel and restaurant discounts
  • Earned paid time off
  • Insurance for full-time team members
  • Flexible schedules
  • Holiday pay
  • 8 hours of paid volunteer time per year
  • Advancement and professional growth opportunities
  • Monetary recognition program
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest
Others

We are committed to providing our guests with an exceptional experience and exceeding brand standards. If you are passionate about delivering outstanding customer service and driving sales, we encourage you to apply for this exciting opportunity. Please note that this position requires regular attendance and flexibility to work various shifts, including days, evenings, nights, holidays, and weekends.



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