Account Management Professional

19 hours ago

Newburgh, New York, United States Waterco Full time

We are seeking an experienced Account Management Professional to join our team at Waterco. This role will involve managing customer relationships, resolving issues efficiently, and maintaining accurate records.

The successful candidate will have 1+ years of customer service experience, a high school diploma or GED, and moderate proficiency in Microsoft Word and Excel. A background in sales or marketing is an asset, as well as experience with data entry.

In this role, you will be responsible for conducting extensive problem-solving, order processing, and regular maintenance of customer accounts. You will also adhere to company protocols and policies, seek opportunities to optimize department efficiency, and cultivate close relationships with customers and internal sales teams.

Key Responsibilities:

  • Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
  • Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
  • Address customer inquiries over the phone and in-person.
  • Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Perform outbound collection calls and handle over-the-counter customer orders.
  • Address customer complaints effectively, ensuring the appropriate changes are made.
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
  • Handle unresolved customer grievances, referring them to designated departments for further investigation.
  • Determine charges for services requested, arrange for billing, or collect deposits/payments.
  • Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
  • Upsell new or additional services or products.
  • Carry out any other duties assigned by the Office Manager.
  • Able to lift up to 50 pounds.

Equal Opportunity Statement:

Waterco adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

Company Overview:

Waterco is a leader in the design and distribution of water treatment systems for residential, commercial, and industrial applications. We proudly hold the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and are recognized by the iconic "Hey Culligan Man" tagline. With over 80 years of experience, we are strategically positioned in the market, focusing on growth initiatives.

Salary Range: $45,000 - $60,000 per year, depending on experience and location.

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