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Customer Service Team Lead

2 months ago

Tacoma, Washington, United States Burlington Full time

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Burlington. As a Customer Service Team Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.

Key Responsibilities:

  • Model company core values and lead by example, approaching work with a customer-centric mindset.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.
  • Requirements:
    • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
    • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage
  • Flexible hours
  • An associate discount
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan
  • Part-time associates may also be eligible for up to 4 hours of paid time off annually, up to 8 paid holidays, and paid sick time in accordance with applicable law
  • We provide a variety of training and development opportunities so our associates can grow with us

About Burlington:

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.