Customer Service Representative

2 weeks ago


Jacksonville, Florida, United States Collabera Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and requests in a timely and professional manner.

Key Responsibilities
  • Handle inbound client inquiries with patience, quality, and client delight
  • Receive and respond to requests received by email, chat, or phone
  • Provide resolution for requests received via phone, chat, or email; interact continuously and deepen relationships with internal business partners as well as clients to further enhance client delight
  • Conduct limited research and respond to client inquiries and answer questions
  • Utilize various bank systems to support client requests
Requirements
  • 3-5+ years' experience with customer service in enterprise banking or financial call center environment
  • Strong soft skills - client delight focused
  • Multitasker, especially between computer systems
  • Receptive to feedback, growth-minded, trainable, willing to learn
  • Proactive communication - on time, engaged
  • Self-motivated - works independently
Preferred Qualifications
  • Enterprise environment experience
  • Financial industry experience
Job Requirements
  • Customer Service
  • Banking
  • Inbound/Outbound
  • Calls


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