Customer Experience Representative
2 weeks ago
ZLINE Kitchen & Bath is a Reno-based company that provides attainable luxury to homeowners through its high-end kitchen appliances. With a focus on innovation and customer satisfaction, ZLINE is a progressive company that creates, markets, and sells a range of products, including range hoods, oven ranges, dishwashers, and refrigeration.
Job SummaryWe are seeking a Customer Experience Specialist to join our team. As a key member of our customer support team, you will be the first point of contact for our customers, providing them with product information, troubleshooting assistance, and exceptional customer service.
Key Responsibilities- Connect with customers via phone, email, and live chat to provide product information and resolve issues
- Assist customers with product selection and installation
- Provide in-depth product training and support
- Collaborate with team members to resolve customer issues
- Develop and maintain product knowledge to provide accurate and up-to-date information to customers
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to multitask and handle multiple customer interactions simultaneously
- Great organizational and follow-up skills
- Literacy with Mac OS computer systems
- Familiarity with the Google Suite and CRM platforms
- Competitive compensation package
- Benefits, including medical, dental, and vision insurance
- Flexible spending account and health savings account
- 401k match and profit sharing
- Professional development opportunities
- Paid time off and holidays
- Paid parental leave
- Sponsored fitness program
- Top-of-the-line training program
- Ample opportunity for advancement
ZLINE Kitchen & Bath is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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