Service Operations Manager
4 weeks ago
Job Summary
Renn Kirby Mitsubishi seeks a highly skilled Service Department Manager to oversee the daily operations of our service department. The ideal candidate will have a proven track record of managing a team of technicians, ensuring customer satisfaction, and maintaining a safe and efficient work environment.
Key Responsibilities
- Develop and implement strategies to improve service department efficiency and productivity.
- Lead and motivate a team of technicians to achieve exceptional customer satisfaction and quality of work.
- Monitor and control department expenses, ensuring adherence to budget and financial targets.
- Collaborate with other departments to ensure seamless communication and coordination.
- Stay up-to-date with industry developments, regulations, and best practices to ensure compliance and excellence.
- Ensure all service records are accurate, complete, and up-to-date.
- Develop and implement a marketing plan to promote new and repeat business.
- Establish and maintain good working relationships with customers, vendors, and other stakeholders.
- Perform other duties as assigned by management.
Requirements
- Proven experience in a service department management role.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Knowledge of industry regulations and best practices.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
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