Service Operations Manager

4 weeks ago


Frederick, Maryland, United States Renn Kirby Mitsubishi Full time

Job Summary

Renn Kirby Mitsubishi seeks a highly skilled Service Department Manager to oversee the daily operations of our service department. The ideal candidate will have a proven track record of managing a team of technicians, ensuring customer satisfaction, and maintaining a safe and efficient work environment.

Key Responsibilities

  • Develop and implement strategies to improve service department efficiency and productivity.
  • Lead and motivate a team of technicians to achieve exceptional customer satisfaction and quality of work.
  • Monitor and control department expenses, ensuring adherence to budget and financial targets.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Stay up-to-date with industry developments, regulations, and best practices to ensure compliance and excellence.
  • Ensure all service records are accurate, complete, and up-to-date.
  • Develop and implement a marketing plan to promote new and repeat business.
  • Establish and maintain good working relationships with customers, vendors, and other stakeholders.
  • Perform other duties as assigned by management.

Requirements

  • Proven experience in a service department management role.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of industry regulations and best practices.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.


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