Food Service Operations Manager

4 weeks ago


Frederick, Maryland, United States Wawa, Inc. Full time
Job Summary

The Food Service Operations Manager is responsible for overseeing all aspects of the food service and beverage operation at Wawa, Inc. This includes managing the efficient execution of fresh food and food service programs, ensuring compliance with corporate and regulatory guidelines, and supporting the General Manager in all facets of running the store.

Key Responsibilities
  • Manage the food service team to ensure exceptional customer experience
  • Develop and implement plans to meet and/or exceed food service and beverage performance and profitability goals
  • Oversee inventory and ordering of product and supplies, and ensure routine maintenance and upkeep of food service equipment and facilities
  • Train and coach food service customer service associates to ensure proficiency and excellent customer service skills
  • Execute corporate training plans and conduct hands-on training to ensure associate proficiency
  • Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices
Requirements
  • Excellent customer service skills
  • Ability to work with little or no supervision
  • Ability to handle multiple projects simultaneously and independently
  • Leadership experience required, leadership experience in a food service environment preferred
  • Flexible availability, including all shifts, weekends, and holidays, based on business needs
Benefits

Wawa, Inc. offers a competitive hourly range of $23, including health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off, and access to other benefit and wellness programs.



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