POS Support Specialist

2 weeks ago


Covina, California, United States M-1 MERCHANT SERVICES INC Full time
Job Overview

M-1 MERCHANT SERVICES INC is seeking a skilled POS Support Technician to join our team. As a key member of our technical support team, you will be responsible for troubleshooting and training for restaurant POS systems and peripherals.

Key Responsibilities
  • Install and configure POS software and hardware at client sites
  • Provide technical support via phone, remote, and on-site visits to resolve issues quickly
  • Maintain up-to-date knowledge of our hardware and software product lines
  • Deliver training to clients on software, hardware, and troubleshooting techniques
Requirements
  • Expertise in Microsoft Office, Windows, Android, and networking
  • Restaurant experience required
  • Ability to work evenings and weekends on-call rotation
  • Strong written and verbal communication skills
  • Valid driver's license and auto insurance
  • Pass a criminal background check
  • Will travel domestically and internationally as needed
  • Ability to prioritize multiple tasks and manage time effectively
  • Prefer experience in Food & Beverage POS industry
  • Experience with hardware and software configuration, installation, and support
Language
  • Fluent in Chinese (Mandarin) and English


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