Technical Support Specialist

2 weeks ago


Oxford, United States Miami University Full time
Job Title

Support Analyst I

Job Summary

Provide technical support to clients remotely or in the field by identifying, reporting, tracking, troubleshooting and resolving incidents and requests using appropriate tools and applications.

Key Responsibilities
  • Troubleshoot Tier I technology issues including software, hardware, audiovisual, and networking issues.
  • Escalate complex problems that cannot be resolved to Tier II, and work with Tier II staff to assure resolution.
  • Provide and/or share technical knowledge with other support staff in the resolution of problems/requests related to the designated system.
  • Actively promote a customer-oriented environment in which the client is treated professionally and courteously.
Requirements
  • Associates degree earned by date of hire
  • OR 3 years relevant experience
  • Knowledge & experience with Windows desktop operating systems and desktop business software, such as Windows 7, Windows 10 and Microsoft Office
  • Knowledge & experience with Macintosh desktop operating systems and desktop business software, such as Mac OS X 10.9.x (Mavericks), Mac OS X 10.11.x (EI Capitan) and Microsoft Office


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