Healthcare Coordination Specialist
2 weeks ago
At Adventist Health, we pride ourselves on delivering exceptional healthcare services through a dedicated team of professionals. Our organization has a rich history of providing quality care and is committed to enhancing the health and well-being of the communities we serve.
Position Summary:
The Patient Care Coordinator plays a vital role in managing various administrative and clerical tasks to ensure the smooth operation of patient scheduling and processing within the department. This position is essential in fostering effective communication with patients and visitors, thereby enhancing overall satisfaction and quality of care. Responsibilities are primarily conducted in an outpatient setting.
Key Responsibilities:
- Welcomes and assists patients and visitors, ensuring they are informed of their arrival and directing them to the appropriate personnel. Manages multiple phone lines and intercom systems, addressing inquiries and concerns promptly. Processes and verifies physicians' orders efficiently. Handles the admission and discharge of patients, maintaining accurate records.
- Compiles and submits all necessary documentation, including charts and records, as required. Requests prior patient records when necessary and maintains departmental statistics and reports. Oversees the inventory of office supplies and equipment, ensuring adequate stock levels. Identifies patients' insurance status and collects co-payments as needed.
- Facilitates the distribution of necessary forms to billing and other departments. Aids in the upkeep of hospital documentation. Performs confidential clerical tasks, including data entry and filing, while also assisting in scheduling patient appointments and managing demographic information.
- Informs patients about necessary preparations for examinations and confirms their understanding during appointment reminders. Assists in organizing departmental needs such as classes and programs.
- Maintains a clean and organized waiting area, ensuring a pleasant environment for patients. Monitors alarms and alerts the appropriate department as needed. Provides support to uphold quality standards within the department and assists in compiling information for reports and meetings.
- Undertakes additional job-related tasks as assigned.
Adventist Health is dedicated to the health and safety of our associates and patients. All employees are required to receive necessary vaccinations as a condition of employment, with exemptions available for medical and religious reasons.
About Adventist Health:
As a nonprofit, faith-based health system, Adventist Health serves numerous communities across the West Coast and Hawaii, operating over 400 care sites, including acute care facilities and clinics. Our mission is to inspire health, wholeness, and hope through compassionate care.
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