Hotel Operations Manager

5 days ago


Hillsboro, United States Courtyard Portland Hillsboro Full time
Overnight Operations Specialist

Courtyard Portland Hillsboro is searching for a detail-driven and customer-centric Overnight Operations Specialist to lead our graveyard shift operations. In this critical role, you will be responsible for reviewing and verifying daily transactions, ensuring accurate completion and thoroughness.

Primary Responsibilities:
  • Manage and review daily transactions, including guest receipts and checklists.
  • Deliver exceptional guest service, responding promptly to their needs and concerns.
  • Implement cash handling procedures, posting charges correctly and efficiently.
  • Maintain open lines of communication with colleagues across shifts and departments.
  • Support incident response efforts, adhering to established protocols.
Requirements:
  • Minimum 1-year customer service experience, preferably in an overnight setting.
  • Strong verbal and written communication skills, with ability to articulate complex ideas clearly.
  • Technical proficiency in using basic computer systems and software.
  • Physical stamina to stand for extended periods and lift up to 25 pounds.
  • Flexibility to work variable schedules, including weekends and holidays.
Compensation and Benefits

We offer a competitive salary range of $55,000 - $75,000 per year, based on experience. Our comprehensive benefits package includes:

  • Comprehensive group insurance coverage (medical, dental, vision, and company-paid life insurance).
  • Paid time off and vacation days.
  • Company-matched 401(k) plan.
  • Flexible benefits options (short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account).
  • Professional development opportunities and employee wellness programs.
  • Daily pay option.


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