Assistant General Manager
3 weeks ago
The Assistant General Manager is responsible for overseeing the day-to-day operations of The Grill, sundeck, and Juicebar at East Bank Club.
This role is responsible for managing all components in the front of house, ensuring exceptional member experiences, maintaining high-quality standards, and properly communicating information from management to staff and from staff to members.
The AGM delegates tasks to staff to improve the member experience, monitors the needs of upper management, and continuously attends to staff morale, performance, and good service execution.
The AGM leads the training of FOH staff and is responsible for continuing education, striving to develop staff to their peak profession.
Acts as GM and performs duties in the absence of the General Manager.
Essential Functions- Ensures all assigned staff is informed about disciplinary procedures and handling grievances.
- Establishes and maintains effective professional relationships with members to ensure satisfaction and repeat business.
- Responds to guest complaints with professionalism and represents EBC at all times, balancing member interests with the company's.
- Displays expert knowledge of The Grill service standards and procedures.
- Maintains complete knowledge of all menus, ingredients, and techniques, including substitutions.
- Transitions dining room and staff seamlessly from breakfast, lunch, brunch, and dinner.
- Greets and acknowledges all guests, anticipates needs, and responds promptly, accommodating requests for information courteously.
- Monitors and ensures all aspects of service conform to departmental and EBC standards.
- Develops and maintains department control and cash handling procedures, such as overages and shortages.
- Ensures staff maintains a positive attitude and complies with all uniform standards.
- Maintains department records for all employees according to Human Resources' standards and regulations.
- Administers verbal and written testing to FOH staff of menu items as GM requires.
Leads a pre-service meeting with the GM to communicate changes to food and beverage menu items and expectations for the service ahead.
Develops and oversees service staff schedules and payroll.
Manages the setup and breakdown of the dining room before and after service periods.
Performs other duties assigned by the GM related to guest experience, staff experience, and EBC's business well-being.
Attends to the time and attendance punches of all FOH employees regularly and before the biweekly payroll data is collected.
Requirements- Schedule flexibility, including weekend and holiday availability.
- Minimum of 5 years of management experience in the restaurant industry, full service.
- Training others in policies and procedures related to the FOH department.
- Providing exemplary guest care and hospitality.
- Multitasking while upholding attention to detail.
- Organizing own work, setting priorities, and meeting critical deadlines.
- Developing goals, objectives, policies, procedures, and work standards for the FOH department.
- Leading by example and demonstrating courteous and cooperative behavior when interacting with members and staff.
- Responds well to feedback and constructive criticism and can professionally communicate information to others and actively listens.
- Working knowledge of Word, Excel, Silverware, cost-of-sales, profit, and loss.
- Ability to work in a fast-paced environment.
- Excellent operational and problem-solving skills.
- Willing to work 45+ hours a week when necessary.
- Able to lift up to 50lbs.
- Ability to work on feet for long periods of time.
- Paid time off for full and part-time team members.
- Health, Dental, and Vision Insurance for qualified team members.
- 401k - company match.
- Parking and transit benefits.
- Pet Insurance through MetLife.
- Complimentary club membership for you and your spouse.
- Employee discounts.
- Value Sharing (Profit).
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