General Manager

1 day ago


Chicago, Illinois, United States Ermenegildo Zegna Holditalia S.p.A Full time
About Zegna

Zegna is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. As a General Manager, you will play a key role in delivering an unforgettable luxury shopping experience to our customers.

Your Opportunity

We are seeking a highly motivated and experienced General Manager to lead our retail team. The ideal candidate will have a proven track record of coaching and developing talent, managing a multi-faceted operation, and consistently taking action to improve service levels.

Key Responsibilities
  1. Business Development: Maximize store sales and revenue by utilizing data, knowledge of the business, and marketplace trends to identify new opportunities for growth.
  2. Customer Relationships and Customer Service: Role model customer service, coaching Customer Advisors to develop long-lasting relationships with customers and attract, create, and maintain loyal Zegna customers.
  3. Product: Develop in-depth knowledge of Zegna products, including composition, style, and origin, and execute activities to drive sell-through and proactively collaborate with merchandising and planning teams on stock consolidation and transfers.
  4. People: Consistently raise the standard of the in-store team through active training, coaching, and motivating team members, increasing sales effectiveness and enhancing the customer experience.
  5. Sales Management: Set monthly, weekly, and daily sales goals, delivered with sound action plans to meet and exceed annual plan, and plan Salesforce staffing deployment and store shift management.
  6. Store Operations: Support efficiency and effectiveness of daily sales activities, achieve excellence in retail operations and company standards, and manage all financial aspects of business operations, including accounting and budgeting.
Requirements
  • 5-6 years' experience in luxury retail and/or hospitality
  • Ability to self-learn and self-develop
  • Generates customer delight
  • Proficient with digital technology
  • Familiar with Apple products is a plus
  • Excellent written and verbal communication skills
  • Bachelor's degree or equivalent required
Compensation

The salary range for this position is $120,000-$130,000 annually, with bonus potential.


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