Service Delivery Coordinator

7 days ago


Dallas, Texas, United States EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EssilorLuxottica Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Interactions: Respond to customer inquiries, resolve issues, and provide support to ensure customer satisfaction.
  • Order Management: Process orders, manage inventory, and ensure timely delivery of products.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and timely manner.
  • Documentation: Accurately document customer interactions and track call types.
  • Follow-up: Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 2+ years of experience working in customer service, hospitality, or call center environment.
  • Skills: Excellent telephone etiquette, strong verbal and written communication skills, demonstrated listening and comprehension skills, and ability to multitask.
  • Technical Skills: Strong PC skills, including MS Office, Word, and Excel, and ability to navigate information systems and internet.
Preferred Qualifications
  • Higher Education: Higher education degree.
  • Inside Sales Experience: Experience in inside sales.
  • SAP Experience: Experience using SAP.
  • Optical Industry Experience: Experience in the optical industry, full knowledge of Luxottica's optical products, and strong command of the industry language.


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