Account Manager

9 hours ago


Las Vegas, Nevada, United States Sysco Full time
Job Summary

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.

Key Responsibilities
  • Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.
  • Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
  • Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
  • Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
  • Able to have challenging conversations with internal and external stakeholders
  • Responsible for appropriate escalation as needed
Requirements
  • High school diploma
  • Bachelors degree preferred
  • 3+ years prior outside foodservice account management or B2B sales experience
  • 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background preferred
  • Valid driver's license with a driving record that meets Company insurability standards
Skills and Abilities
  • Knowledge of Sysco Products, ordering procedures and credit terms
  • Proficient with customer service management and able to partner cross-functionally
  • Ability to manage end to end initiatives through challenging deadlines
  • Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
  • Able to thrive in a fast-paced and changing work environment
  • Expert in Microsoft Office
  • Continuously learn existing and new Sysco technologies
Travel Requirements

May need to travel to visit local customers

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.


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