Collateral Documentation Manager
4 days ago
We are seeking a highly skilled Collateral Documentation Manager to join our team at First Fidelity Bank. This role is responsible for managing the loan documentation scanning function, ensuring all loan related documents are imaged and indexed in a timely and accurate manner.
Key Responsibilities- Directly supervise personnel, determining work priorities, scheduling work assignments, and evaluating work performance.
- Act as liaison with Loan Review personnel, Commercial Relationship Managers, and Loan Specialists to determine, address, and resolve loan and collateral exceptions.
- Identify, develop, and recommend revision of internal standards, policies, operating procedures, and new programs to improve efficiency.
- Ensure quality customer service to all loan customers and have authority to take calculated risks after evaluation of pros and cons.
- Allocate resources to support new departmental projects, such as conversions, acquisitions, new product development, processing system updates, etc.
- Identify training needs and coordinate employee development, providing open communication with staff and ensuring that all employees are informed of upper management decisions.
- Manage the loan documentation scanning function, ensuring all loan related documents are imaged and indexed in a timely and accurate manner.
- Manage the process for force placing hazard insurance, including sending advance notifications letters to clients and force placing insurance, as necessary.
- Manage the process for paid loans and appropriate release of collateral.
- Responsible for the administration of the Bank's direct consumer real estate ordering process through the Bank's vendor.
- Minimum of 5 years of loan operations experience; appraisal and collateral exception experience preferred.
- 2-4 years of supervisory/managerial experience.
- Bachelor's degree or equivalent.
- Excellent supervisory skills, inspired, goal-oriented, and disciplined leader with a strong work ethic and high integrity.
- Excellent communication, interpersonal, and conflict management skills, enabling the individual to successfully work with all levels of staff and management, as well as outside business associates and vendors.
- Excellent organization, time/project management, execution, and delivery skills, with the ability to multi-task with frequent interruptions and be comfortable in a fast-paced, changing environment.
- Ability to interact positively with unsatisfied customers and resolve complex problems.
- Excellent knowledge of state and federal regulatory requirements related to consumer, real estate, and commercial loan disclosure and documentation.
- Thorough knowledge of Bank operations and procedures.
- Thorough PC skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Exhibits a strong drive toward continuous self-development and learning.
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