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Network Support Specialist

4 weeks ago

Huntsville, Alabama, United States Electronic Systems Full time
Job Overview

Xerox Holdings Corporation, a leading provider of staffing solutions, is seeking a highly skilled Helpdesk Specialist to join our team at Electronic Systems. This 6-month contract assignment will involve working on-site daily at a higher education institution in Huntsville, AL, supporting the staff with IT-Print Support and Network Administration.

The ideal candidate will have in-depth knowledge of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA) as well as IT Print Solutions and support. Key responsibilities will include administering and maintaining the Microsoft M365/O365 environment, managing and troubleshooting issues related to Active Directory, and implementing and maintaining Identity and Access Management (IDA) solutions.

Key Responsibilities

Responsibilities will include:

  • Administering and maintaining the Microsoft M365/O365 environment to ensure optimal performance and security.
  • Managing and troubleshooting issues related to Active Directory, including user accounts, group policies, and permissions.
  • Implementing and maintaining Identity and Access Management (IDA) solutions to enhance network security and user authentication.
  • Collaborating with the existing Network Administrator to ensure seamless network operations.
  • Providing technical support and assistance to end-users, addressing network-related concerns promptly and effectively.
  • Monitoring network performance and proactively identifying and resolving issues to minimize downtime.
  • Assisting in the planning and execution of network upgrades and improvements.
  • Maintaining documentation of network configurations, changes, and troubleshooting procedures.
Requirements

Requirements include:

  • Proven experience in network administration, preferably in an educational or similar environment.
  • In-depth knowledge of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA).
  • Strong troubleshooting and problem-solving skills related to network infrastructure.
  • Excellent communication and interpersonal skills to work collaboratively with team members and end-users.
  • Ability to work on-site daily at the BCS location.
  • Flexibility and adaptability to meet the dynamic needs of the school system.