IT Support Specialist
1 month ago
About the Role:
Xerox Holdings Corporation, a leading provider of digital solutions, is seeking a Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will play a crucial role in maintaining and optimizing network infrastructure for our client in higher education.
Key Responsibilities:
Network Administration:
Administer and maintain the Microsoft M365/O365 environment, ensuring optimal performance and security.
Manage and troubleshoot issues related to Active Directory, including user accounts, group policies, and permissions.
Identity and Access Management:
Implement and maintain Identity and Access Management (IDA) solutions to enhance network security and user authentication.
Collaboration and Support:
Collaborate with the existing Network Administrator to ensure seamless network operations.
Provide technical support and assistance to end-users, addressing network-related concerns promptly and effectively.
Requirements:
Experience and Skills:
Proven experience in network administration, preferably in an educational or similar environment.
In-depth knowledge of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA).
Strong troubleshooting and problem-solving skills related to network infrastructure.
Excellent communication and interpersonal skills to work collaboratively with team members and end-users.
Working Conditions:
This is a 6-month contract assignment, working on-site daily at the BCS location. The ideal candidate should be flexible and adaptable to meet the dynamic needs of the school system.
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