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Service Delivery Specialist

2 months ago

Atlanta, Georgia, United States Georgia Tech Full time
Job Summary

As a Customer Service Representative at Georgia Tech, you will play a critical role in providing exceptional service to our customers. Your primary responsibility will be to assist customers with their service needs, providing information and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Greet customers in a welcoming and courteous manner, providing information and assistance as needed.
  • Issue Resolution: Investigate and resolve customer issues, providing solutions and follow-up as necessary.
  • Product Knowledge: Remain current on unit policies, procedures, and practices as they apply to customer service.
  • Communication: Communicate effectively with customers, both verbally and in writing.
  • Problem-Solving: Use problem-solving skills to resolve customer issues and provide solutions.
Requirements
  • Education: Technical Diploma, Associate's Degree, or equivalent combination of education and experience.
  • Experience: Four to six years of job-related experience.
  • Skills: Spoken and written communication skills, problem-solving skills, and ability to work in a team environment.
Preferred Qualifications
  • Education: Bachelor's Degree.
Working Conditions

This is a non-supervisory position with no financial responsibilities. The position does not require a purchasing card (P-Card) or security clearance. The role is considered a position of trust.