Service Specialist Lead
4 days ago
We are seeking a highly skilled Service Specialist Lead to join our team at Epiq Systems. As a Service Specialist Lead, you will play a key role in leading the workflow of our Service Specialists and ensuring the delivery of exceptional client service.
Key Responsibilities:- Lead the workflow of Service Specialists to ensure timely and efficient delivery of services
- Communicate effectively with client staff and Epiq team members regarding commitments, deadlines, and challenges
- Support multiple Epiq accounts in the local market
- Coordinate and maintain client conference rooms, common areas, and kitchens
- Inspect and ensure that all rooms are clean, stocked with supplies, and ready for use
- Organize and distribute client kitchen supplies
- Maintain inventory control and order supplies as needed
- Provide onboarding and training support to new Service Specialists
- High School Diploma or GED
- 1+ years' work experience in a customer services field
- Ability to multitask with attention to detail
- Ability to resolve issues with professionalism and tact
- Ability to lift or move 40 lbs. or greater
- Ability to walk, bend, kneel, stand, or sit for an extended period of time
Epiq is a leading global provider of integrated technology and services for the legal profession. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
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IT Support Specialist Lead
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IT Support Specialist, Lead
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