Service Specialist Lead

4 days ago


Atlanta, Georgia, United States EPIQ Systems Full time
Job Title: Service Specialist Lead

We are seeking a highly skilled Service Specialist Lead to join our team at Epiq Systems. As a Service Specialist Lead, you will play a key role in leading the workflow of our Service Specialists and ensuring the delivery of exceptional client service.

Key Responsibilities:
  • Lead the workflow of Service Specialists to ensure timely and efficient delivery of services
  • Communicate effectively with client staff and Epiq team members regarding commitments, deadlines, and challenges
  • Support multiple Epiq accounts in the local market
  • Coordinate and maintain client conference rooms, common areas, and kitchens
  • Inspect and ensure that all rooms are clean, stocked with supplies, and ready for use
  • Organize and distribute client kitchen supplies
  • Maintain inventory control and order supplies as needed
  • Provide onboarding and training support to new Service Specialists
Requirements:
  • High School Diploma or GED
  • 1+ years' work experience in a customer services field
  • Ability to multitask with attention to detail
  • Ability to resolve issues with professionalism and tact
  • Ability to lift or move 40 lbs. or greater
  • Ability to walk, bend, kneel, stand, or sit for an extended period of time
About Epiq Systems:

Epiq is a leading global provider of integrated technology and services for the legal profession. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.


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