Beauty Industry Expert
5 days ago
About this role
Key Highlights- An ambitious role in a successful international company
- Product portfolio with advanced technology and brand influence
Job Overview:
We are an AI-driven technology company that embodies the core ideal of beauty, helping users become more beautiful with image products and services. Our SaaS solutions facilitate the digital transformation of the beauty industry.
As our products gain global popularity, we seek experienced customer success managers in key countries. Your primary objective is to support customers transitioning from the sales pipeline to the support pipeline, maintaining loyalty, upselling new features, fostering long-term relationships, and ensuring customers achieve their goals.
Your responsibilities include driving adoption and onboarding to realize business value, guiding customers through changes to unlock product value, partnering with development teams for strategic plans, coordinating internal resources for product delivery, identifying customer needs for product improvement, sharing customer success stories and best practices, and maintaining client relationships and addressing market dynamics.
Requirements:
- Bachelor's degree or above
- At least 5 years of B2B customer success experience
- Deep understanding of the beauty industry preferred
- Bilingual in English and Spanish preferred
Estimated Salary: $80,000 - $110,000 per year.
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