Shift Team Lead
3 days ago
About Us
Dunkin' Donuts is a world-renowned brand with a rich history dating back to 1950. Our franchisee is a locally owned and operated business, committed to delivering exceptional customer experiences and fostering a positive work environment. As a Shift Leader, you will play a vital role in ensuring our customers receive top-notch service and products.
Job Summary
We are seeking a highly motivated and experienced Shift Leader to join our team. The successful candidate will be responsible for coaching and guiding Crew Members to achieve operational excellence and deliver outstanding guest experiences. Key responsibilities include:
- Providing coaching and feedback to Crew Members to improve operational performance and guest satisfaction
- Setting goals and objectives for Crew Members to achieve
- Motivating and inspiring Crew Members to deliver exceptional results
- Ensuring compliance with safety and sanitation standards
- Anticipating and meeting guest needs to exceed expectations
Requirements
To be successful in this role, you will need:
- Previous experience working in a fast-paced, customer-facing environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Passion for delivering exceptional results and exceeding guest expectations
About Our Franchisee
Our franchisee is a locally owned and operated business, dedicated to providing a positive and supportive work environment for our employees. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.
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