Technical Support Specialist

2 weeks ago


Warner Robins, Georgia, United States Houston Healthcare Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Houston Healthcare. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless experience with our hardware and software systems.

Key Responsibilities
  • Provide initial technical phone support for hardware and software problems
  • Document each call in the Help Desk tracking system and prioritize according to severity
  • Troubleshoot printers and telephones, and ensure replacement components are ordered and documented
  • Assist in maintaining computer systems, installing and supporting software/hardware applications and peripheral equipment
  • Research user inquiries and new technology, and provide technical support as requested
  • Communicate with vendors to resolve software/hardware issues
  • Provide offsite support, training, and technical advice to hospital employees and physicians
  • Staff a centralized help desk to facilitate exchange of information and advice
Requirements
  • High School graduate or GED equivalent
  • Two year degree in Information Technology or equivalent experience
  • Two years' experience in an IT related field
  • Current A+ certification or obtained within six months of hire

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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