Resident Experience Specialist

3 days ago


Bellevue, Washington, United States Essex Property Trust Full time
Job Summary:
We are seeking a skilled Community Relations Representative to join our team at Essex Property Trust. This role involves providing an excellent customer service experience throughout the resident journey, including positive interactions with residents, move-in and move-out processes, and managing resident documents.

About Us:
Essex Property Trust is a purpose-driven company that prides itself on promoting an internal culture of growth and opportunity. Our teams are engaged, enabled, and empowered to deliver exceptional results. As a valued member of our team, you can expect competitive salaries, career growth opportunities, and eligibility for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and more.

Key Responsibilities:
- Promote excellent customer service throughout the resident journey
- Assist with move-in and move-out processes
- Manage resident documents and additional paperwork as needed
- Handle resident inquiries and concerns to ensure their issues or questions are adequately addressed
- Maintain high customer satisfaction scores by ensuring the residents are treated with care

Salary Range:
The salary range for this position is $22.60 - $31.73 per hour, with new hires generally starting between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors.

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