Customer Experience Associate

3 weeks ago


Bellevue, Washington, United States Lovesac Full time
Job Overview: Lovesac is a leading manufacturer of customizable furniture, offering a wide range of stylish and comfortable products that can evolve along with our customers as life unfolds. We are committed to bringing Total Comfort to millions of homes and seeking a skilled Retail Product Specialist to join our team.

Job Summary:
We are seeking a highly motivated and results-driven Retail Product Specialist to join our team. As a key member of our sales team, you will be responsible for identifying customers' needs through utilization of the Lovesac proprietary selling process, providing each customer with outstanding service by greeting and acknowledging every customer, demonstrating all products, maintaining outstanding standards, comprehensive knowledge of the entire product line, and applying common sense and good taste at all times.

Duties and Responsibilities:
  • Meet or exceed all goals and key performance indicators (KPIs).
  • Utilize Lovesacs proprietary selling process to provide each customer with outstanding service by greeting and acknowledging every customer, demonstrating all products, maintaining outstanding standards, comprehensive knowledge of the entire product line, and applying common sense and good taste at all times.
  • Offer additional financing options to the customer, including but not limited to Lovesac credit card and secondary financing programs.
  • Maintain inventory integrity and accuracy, protecting company assets at all times.


Requirements & Qualifications:
  • Minimum of 1-2 years of related sales experience.
  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapt to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and use this information to solve problems, anticipate issues, and make correct decisions based on a variety of situations.


Benefits:
  • Paid Time Off & Holiday Pay.
  • Sales Incentive Programs.
  • 401K Matching Contribution.
  • Health Plan Discount.
  • Employee Assistance Program.
  • Financial Wellness Tools.
  • Associate Discounts.
  • Pet Insurance.


The estimated salary range for this position is $22-$24 per hour, depending on qualifications, experience, skill level, and competencies. We offer a competitive compensation package and excellent benefits.

Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity, and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other characteristic protected by applicable law.

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