Event Coordinator

7 days ago


Oxford, United States The Oliver Hotel, Oxford Full time
Job Summary

We are seeking a highly organized and detail-oriented Event and Meeting Manager to join our team at The Oliver Hotel, Oxford. The ideal candidate will have a passion for creating unforgettable experiences for our guests and possess excellent customer service and communication skills.

Key Responsibilities
  • Ensure seamless event execution by following established procedures and collaborating with other employees.
  • Adhere to all standards, policies, and procedures to maintain exceptional customer satisfaction.
  • Perform other duties as assigned to meet business needs and contribute to the success of our events.
  • Stay up-to-date with current trends in event management and design to enhance our events.
  • Identify operational challenges and develop alternative solutions to ensure successful event execution.
  • Act as a liaison between the hotel salesperson and customer throughout the event process.
  • Manage group room blocks and meeting space for assigned groups.
  • Participate in customer site inspections and assist with the sales process as necessary.
  • Deliver exceptional customer service throughout the customer experience and encourage the same from other employees.
  • Oversee the customer experience from file turnover through the post-event phase.
  • Conduct pre- and post-event meetings to review and communicate group needs and feedback.
  • Upsell products and services throughout the event process.
  • Coordinate and communicate event details to the customer and property operations.
  • Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.
Requirements
  • 2-3 years of related hotel or venue experience, preferably with knowledge of HMS and Aloha.
  • Excellent customer service and communication skills.
  • Exceptional time management, problem-solving, and organizational skills.
  • A flexible schedule is required, including nights and weekends.
  • Hospitality experience is preferred.
  • Must be eligible to work in the USA.

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