Events And Meetings Manager

2 months ago

Oxford, United States The Oliver Hotel, Oxford Full time
Job DescriptionJob Description

We're hiring an organized Event and Meeting Manager who is passionate about creating unforgettable experiences for guests. The Event and Meeting Manager is responsible for servicing incoming groups/events, maintaining as a liaison between the customer, their representatives, and the hotel by directing each hotel department as to their specific role in the preplanning and execution on-site. Implements excellent customer service for successful execution of events and customer satisfaction to ensure the customer remains loyal and books future business with the hotel/company. Must have previous event planning experience or work in a similar role.



Compensation:

$15 - $17 hourly

Responsibilities:
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Adheres to all standards, policies, and procedures
  • Performs other duties as assigned to meet business needs
  • Uses his/her judgment to integrate current trends in event management and event design
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Acts as liaison between the hotel salesperson and customer throughout the event process (pre-event, event, post-event)
  • Manages group room blocks and meeting space for assigned groups
  • Participates in customer site inspections and assists with the sales process as necessary
  • Greets customers during the event phase and handles the execution of details
  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees
  • Oversees the customer experience from file turnover through the post-event phase until turnover back to sales
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
  • Up-sells products and services throughout the event process
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience


Qualifications:
  • The ideal candidate has 2-3 years of related hotel or venue experience and preference to candidates with knowledge of HMS and Aloha
  • Must have excellent customer service and communication skills
  • Exceptional time management, problem-solving, and organizational skills
  • A flexible schedule is key, one must be able to work nights and weekends
  • Hospitality experience preferred
  • Must be eligible to work in the USA
About Company

Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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