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Guest Experience Ambassador

2 months ago

Charleston South Carolina, United States Magnolia Plantation & Gardens Full time

About the Role:

Magnolia Plantation & Gardens is a premier historical public attraction, welcoming thousands of visitors from around the world each year. As a Guest Experience Associate, you will be the first point of contact for our guests, responsible for delivering a seamless and exceptional experience across all touchpoints and stages of their visit.

Key Responsibilities:

  • Meet and greet guests with a smile, providing a warm and welcoming atmosphere.
  • Create a positive and unique guest experience during ticket and tour sales, ensuring a memorable encounter.
  • Offer prompt, courteous, and knowledgeable customer service in person and over the phone, addressing guest inquiries and concerns.
  • Stay up-to-date on Magnolia's history, events, and tour schedules, providing accurate and current information to guests.
  • Present innovative solutions to problems, remaining calm and positive under pressure.
  • Reconcile all sales receipts at the end of each shift, ensuring accuracy and attention to detail.
  • Represent a team-player spirit, taking on additional duties as required.

Requirements:

  • Prior experience in retail, customer service, or hospitality.
  • Effective listening skills, analyzing guest experiences and escalating as needed.
  • Understanding of the importance of exceptional guest experiences, creating an immersive and positive atmosphere from the moment guests arrive.
  • Excellent attention to detail, with exceptional written and verbal communication skills.
  • Ability to work weekends as needed, with a balance of work and rest time.
  • Embody Magnolia's core values and be passionate about its mission.

Benefits:

  • Competitive pay rate of $16.50 per hour, in line with industry standards.
  • Employee Discounts:
    • 50% off on-site venue rentals.
    • 40% off at the Gift Shop.
    • Meal discounts at the Peacock Cafe.
  • Free admission to the gardens and tours for immediate family members.
  • Reciprocal Admission Pass after 90 days, granting access to over 40 participating attractions.
  • Company-branded uniform items provided at no cost.
  • No-cost continuing education training for current licenses.
  • Limitless internal training and development opportunities.
  • Referral bonus for successful referrals.
  • Stainless steel Magnolia logoed bottle.
  • 6 miles of Biking and Walking Trails.