Executive Director of Operations

1 month ago


Bohemia, New York, United States Vertex Service Partners Full time
Job Title: General Manager

Vertex Service Partners, a leading company in the residential home improvement services industry, is seeking a highly skilled and experienced General Manager to join our team. As a General Manager, you will be responsible for overseeing the day-to-day operations of our locations, driving growth, and creating a positive work culture.

Key Responsibilities:
  • Full P&L ownership and responsibility for capturing a major MSA through organic growth, adding trade lines, and possibly doing tuck-in M&A.
  • Driving 20%+ organic growth through hiring, training, motivating, and retaining A+ salespeople.
  • Building a culture of engaged individuals with a total eNPS of 50+.
  • Building a market-leading brand through a maniacal focus on customer experience, reviews, and community engagement, achieving 4.8+/5 avg rating on Google and customer NPS of 90+.
  • Ensuring financial reporting, software systems, and data are in line with Vertex expectations.
  • Managing to 45%+ Gross Margins.
Requirements:
  • 1-3 years of P&L Management experience.
  • 1-3 years of Sales & Marketing Management experience.
  • 1-3 years of Transformation/Change Management leadership experience and/or project leadership.
  • 5-7 years of professional experience.
What We Offer:
  • Opportunity to be P&L owner with compelling growth opportunities.
  • Competitive salary, equity, & benefits.
  • Realistic, clearly communicated expectations.
  • Team-wide aligned values and goals.


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